Return Info

Returned items are your responsibility until they reach us, so you will need to organise and pay for that return. Please make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage and a tracking number in case you need to contact us about your return.

Yes! This is fine. Please be mindful however that in order to receive a full refund you will need to return your whole order including the free gifts.

Please contact us directly if you believe you have faulty or incorrect item. Our team has a process that they will need to follow to resolve this for you. They will ask relevant questions to the situation and will also request images or videos showing the fault in order to help them best resolve this issue for you. If you refuse to provide the above, you will be liable to pay for the return.

Phone number: (02) 9387 4100
Email: enquiries@supersleeperpro.com.au

If you would like to exchange an item please contact us to confirm this exchange and include a note of this in your return. You will be responsible to pay for your return and the redelivery of the exchange.

Phone number: (02) 9387 4100
Email: enquiries@supersleeperpro.com.au

Please get a tracking number with your item so you are able to track it and see when it has arrived at our office! If you would like us to check the status of your return, please check your tracking number and if you have any further questions please call us on (02) 9387 4100 and have your tracking number ready so we can check that for you.

Once we have received the product in the office and it has been verified with the returns team, the refund will be processed through the same way you paid for the order with and the money should show up in your bank account in 3-5 business days.

We are unable to refund money in any other account but the one that you have used to place the order with. If the card is cancelled, the money will still go into the same bank account that you paid for the order with.

Unfortunately we do not refund the original postage fee, nor do we cover the return postage. If a product is faulty it will need to be discussed with our Customer Service Team first.

If you have been refunded for either the wrong amount or for the wrong items please contact us directly and we will be able to investigate this further.

Phone number: (02) 9387 4100
Email: enquiries@supersleeperpro.com.au