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Cart snoozing? Wake it up
with our sleep must-haves!
Can't find what you're looking for? Contact our customer support team and we'll be happy to help.
We accept Visa, MasterCard, American Express, UnionPay, Google Pay, PayPal, Afterpay and ZipPay. Available payment options may vary depending on your location and the products in your cart.
No, we do not offer layby services. However, Afterpay and ZipPay are available to help you spread the cost of your purchase over time.
Yes. Bank transfer payments are available when placing an order through our phone sales team.
Only one promotional code can be applied per order unless otherwise stated.
Unfortunately, we cannot change the items in an order once it has been submitted. If you need to update your shipping address or contact details, please contact us as soon as possible and we'll do our best to assist before dispatch.
All Super Sleeper Pro pillows are designed to fit a standard Australian queen-size pillowcase. Product dimensions can also be found on each product page.
Your mattress topper may take between 3 and 7 days to fully expand after being unpacked. Any packaging creases or compression marks will naturally settle during this period. You can sleep on the topper immediately if you wish.
For all sizes of mattress toppers, the included pillows are vacuum sealed inside the topper packaging. Please fully unpack and unwrap your topper before checking again.
Both toppers are designed to improve comfort and support on your existing mattress, but they are built with different comfort technologies and support profiles. The Wave Topper focuses on pressure relief and comfort, while the Straight 2 Sleep Topper is designed with enhanced support and spinal alignment in mind.
Most people require at least 14 days to fully adjust to a new sleep surface. This is why we offer extended sleep trials, allowing your body time to adapt before deciding whether the product is right for you.
A mattress topper can improve comfort and support, but it is not designed to permanently correct severe sagging or structural issues in an old mattress. For best results, your mattress should be in reasonable condition.
Shipping is free on all orders over $149. Orders below $149 incur a flat shipping fee of $9.95.
All orders are dispatched from our Sydney and Melbourne warehouse and fulfilment centre.
Estimated delivery times are:
Delivery times may vary during peak periods and holiday seasons.
Once your order has been dispatched, you'll receive an email containing your tracking number and courier details.
Depending on your location and order size, we use Australia Post, Couriers Please and Border Express.
Currently, Super Sleeper Pro only ships within Australia and does not offer delivery to New Zealand or other international destinations.
All eligible products come with a 120 Night Sleep Trial.
Your body can take time to adapt to a new sleep surface. A sleep trial gives you the opportunity to properly experience the product in your own home before making a final decision.
Products must be used for the minimum trial period, remain clean and hygienic, and be returned in accordance with our return requirements.
Yes. All returns must be authorised by our customer service team before being sent back.
Once your return has been received and inspected, approved refunds are processed back to the original payment method used for the purchase.
No. Cash on Delivery (COD) parcels are not accepted.
Return shipping costs are generally the responsibility of the customer unless otherwise required under Australian Consumer Law.
Most Super Sleeper Pro products include a 1 Year Warranty against manufacturing defects.
The warranty covers manufacturing defects and faults that occur during normal household use.
The warranty does not cover:
Take clear photos of the issue and contact our support team. We'll assess the fault and advise on the next steps under warranty or Australian Consumer Law.
Yes. All Super Sleeper Pro products come with guarantees that cannot be excluded under Australian Consumer Law.
Chat with our support or sales team for immediate assistance during business hours.
Simply send the details of your enquiry to support@supersleeperpro.com.au, and our team will get back to you within 3–5 business days.
Ask more questions about a product you’ve got your eye on. Available 9am – 5pm weekdays.
For anything about an existing / previous order, or if you just need a little extra help. Available 9am – 5pm weekdays.