Refunds & Returns
SUPER SLEEPER PRO™ customers have a 120-day money back guarantee.
Within 120 days of purchase if for whatever reason you are not completely satisfied with your Super Sleeper Pro Bed in a Box or Topper, please contact one of our friendly customer service representatives on 02 9387 4100 to discuss the process of the return.
To be eligible for a return you must have been sleeping on your bed or topper for 14 days before you can initiate the return. It takes some time for your body to adjust to a new bed so this is why we ask you to trial it for at least 14 days.
You are not eligible for a refund if you have ordered the incorrect size. Furthermore, if the mattress or topper has been damaged or stained to the extent that we are unable to donate to charity, you will not be granted a refund.
Please note that if you use the mattress for its intended use without damage or stains you will still be eligible for a refund within 120 days of delivery. SUPER SLEEPER PRO™ also offers a warranty on repairs, should your product require any repairs within 5 years from the date of purchase, we will repair the product free of charge. You must provide us with your proof of purchase and pre-pay the postage for the items to be returned. We advise returning your items via Australia Post as you can take out shipment registration insurance, to protect the products from the risk of theft, loss or damage during transit.
SUPER SLEEPER PRO™ reserves the right to refuse and accept any parcels that arrive ‘COD’ or have ‘More To Pay’ stamped on them. Any parcels received with these, will be deducted from your refund. Refunds do not include postage and handling and will be processed within thirty working days of receipt of the goods.
Any products returned to us without the required information enclosed within the package and a returns approval authorized by a sales representative may result in a replacement or refund not being granted.