RETURNS, SLEEP TRIAL & WARRANTY

At Super Sleeper Pro, we're committed to helping you achieve a better night's sleep. That's why we offer generous sleep trials, straightforward returns, and product warranties across our range.

• 120-Day Money Back Guarantee: Standard across our bedding range.
• 12-Month Minimum Warranty: Protection against manufacturing faults.
• Australian Support: Our local team is here to help you with any concerns.

120 Night Sleep Trial

We understand that it can take time for your body to adjust to a new sleep surface.

That's why most Super Sleeper Pro products come with a 120 Night Sleep Trial, allowing you to experience the product in your own home and decide if it's right for you.

The following products include an extended 180 Night Sleep Trial:

• Straight 2 Sleep Mattress Topper
• Serenity Luxe Mattress Topper

If you've used your product for the minimum trial period and feel it isn't the right fit, simply contact our customer care team and we'll guide you through the return process.

Please note that sleep trial returns apply only to eligible products and require compliance with our return requirements.

For Mattress Toppers, we recommend a 14-night adjustment period to allow your body to get used to the new support level before requesting a return.

Warranty & Faulty Items

All Super Sleeper Pro products are covered by a warranty against manufacturing defects.

• Standard Warranty
  Most products include a 1 Year Warranty.
• Extended Warranty Products
  • 5 Year Warranty: Wave Mattress Topper / Straight 2 Sleep Mattress Topper
  • 3 Year Warranty: Marshmellow Mattress Topper / Serenity Mattress Topper

Our warranty covers manufacturing faults and defects under normal household use. It does not cover normal wear and tear, accidental damage, misuse, improper care, stains, or changes in comfort preference.

If you believe your product is faulty:

1. Stop use immediately to prevent further issues.
2. Contact our team with your order details and a brief description (including a photo or video) of the fault.
3. Resolution: We will provide a repair, replacement, or refund in line with Australian Consumer Law.

How to Return Your Item

To ensure your refund or exchange is processed quickly, please follow this 3-step process:

1. Get an RA Number: Contact us via Live Chat to receive a Return Authorization (RA) Number.
2. Label Your Parcel: Clearly display the RA number on the outside of your package. Note: Returns sent without an RA number or contact details may face significant processing delays.
3. Ship It Back: We recommend using a trackable shipping service.

Important: We do not accept Cash on Delivery (COD) parcels. These will be rejected at our warehouse and returned to the sender. Customers are responsible for arranging return shipping unless otherwise advised. Products returned without authorisation may be rejected.

Refunds & Exchanges

Processing Time: Once our warehouse receives and inspects your return, please allow 3–5 business days for your refund to be processed.

• Method: Refunds are issued to the original payment method used during your purchase.
• Exchanges: Need a different color or model? Contact our team and we can facilitate an exchange for you.